How to Express A Concern

In order to assist parents and students with concerns they may have, the Burnet Consolidated Independent School District has established the following procedures to assist in resolving concerns or complaints.

The District encourages students and parents to discuss their concerns and complaints first through informal conferences with the appropriate teacher, principal, or other campus administrator in accordance with Board policy FNG (LOCAL).

Concerns should be expressed as soon as possible to allow resolution at the lowest possible administrative level beginning with the teacher or campus administrator closest to the situation.

Complaints must always begin at the level in which the concern occurred. If an informal conference regarding a complaint fails to reach the outcome requested by the student or parent, the student or parent may initiate the formal process described in Policy FNG (LOCAL) by timely filing a written complaint form. Even after initiating the formal complaint process, students and parents are encouraged to seek informal resolution of their concerns. A student or parent whose concerns are resolved may withdraw a formal complaint at any time. If informal attempts at resolution fail, the formal complaint procedures begin with a Level One complaint filed at the campus level in accordance with the policies below: 

• FNG (LOCAL) and FNG (LEGAL) for Students and Parents
• GF (LOCAL) and GF (LEGAL) for Community Members